ITIL® Information Technology Infrastructure Library

ITIL® courses are designed for IT professionals looking for best practices to align Information Technology with business practices in support of customer outcomes.

Are you an IT professional who wants to define, implement, monitor, and assure repeatable IT management objectives and processes? Then Off Peak’s Information Technology Infrastructure Library (ITIL®) Foundation certification exam preparation course is exactly the training that you are looking for.

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What is ITIL and Why do I need it?

A Gartner research study concluded, “Six in ten IT projects fail because people underestimate or fail to build correct infrastructures to support their projects and that by fully adopting an IT service management strategy, it can cut an organization’s cost of IT ownership by about 50%.” ITIL® represents the world’s most widely recognized set of IT service standards. ITIL® practices help align IT services with current and future needs of businesses and customers to improve the quality of IT services delivered and reduce the long-term cost of service provisioning.

Off Peak Training’s ITIL® Foundation certified training professionals have delivered hands-on IT service management expertise to clients in diverse industries and sectors and will prepare you with real world examples.

When is the course offered?

To help accommodate the busy schedules of today’s professional, Off Peak Training offers courses in a variety of formats. Our 3 day bootcamps are offered during the week or over the weekend starting on a Friday allowing students to either get away from the office to focus on education during business hours or spend a weekend training for those that cannot take as much time off work. Click on an event to the right to see a class schedule and syllabus.

What’s included?


  • Colorful Off Peak Training Course Guide
  • Multiple Quizzes
  • Practice ITIL Exam and Review
  • In-class exercise handouts
  • Final exam delivered on last day
  • Beverage service will be provided
  • PMP’s will receive 20 PDU’s for attending

Our Guarantee: Our students pass the ITIL certification exam on the first try. If for some reason you do not pass the exam, you can take the ITIL Training again for free. In order to qualify for a free course, students must have completed all hours of the first course.

ITIL Online Exam on Third Day

Day 1 (8:30AM – 5:30PM)
What is ITIL®?, Service Management, Service Strategy, Service Design

Day 2 (8:30AM – 5:30PM)
Service Transition, Service Operation, Continual Service Improvement, Review & Practice Exam

Day 3 (8:30AM – 12:45PM)
Course Review, ITIL® Foundation Exam Online

Our commitment to quality, along with an expert knowledge of leading edge IT Service Management best practices, ensures our clients have the tools needed to meet any and all regulatory requirements.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office